What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

Customer Reviews

Friendly, knowledgeable, professional staff. Business structured to fit the needs for a variety of clients regardless of gender or age. Very good communication skills to relate facts of individual needs and options available. Very comfortable atmosphere; and at least when I visited; scheduling for clients was not crowded and I...

Max Load, on Google

Great service, the staff and doctors of this location are very courteous and professional. They show empathy and they go above and beyond. They follow up with you to make sure that you don't miss the appointments, they clean the hearing aids for you, and their warranty stands behind their...

Santiago Panama, on Google

The service and Staff remains FIRST CLASS whether in person or on the telephone. Enjoy being a client.

Eugene O'Neal, on Google

I’m very pleased with the friendly reception I receive each time I visit and Dr. Amin and Sara are most caring about all my needs.

Peggy Glaze, on Google

I have been going here since 2013. Although there has been a turnover in the staff, my experience has always been positive. I would highly recommend New Sound to anyone experiencing difficulties with hearing. They are professional and will test you to determine your exact needs. I have moved out...

Roy Gillmore, on Google

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