What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

I could not figure out how to connect to Thrive. I have some dementia issues and was confused. She was very patient, solved the problem and gave me complete written instructions it the problem were to reoccur in the future. Thank you so much!

Michael Galbreath, on Google

Dr Caldwell is amazing. As an Active Duty Soldier and suffering from tinnitus and hearing loss I felt like I was going crazy, like I really wasn’t experiencing these issues because of how long I was, with no help. She has reassured me and I am so truly thankful for...

amy mitchell, on Google

The girls were very nice and polite. They answered all my and my wife's questions, so we understood what was going on. They explained everything step by step. I will recommend them to all my friends.

Robert Girsh, on Google

We needed an urgent appointment for my mother and they were able to get her in the next day. Dr. Caldwell took an incredible amount of time going over every aspect of what we needed, took time to do a complete and thorough assessment and testing, and presented us with...

Angela Eborg, on Google

I can't say enough good about this amazing place. Dr. Caldwell has the biggest heart. She took the best care of my Mom and was so understanding of her needs. I recommend going and seeing her you won't regret it. The entire staff was just amazing. Thank you so much...

Connie Tyler, on Google

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