What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

Customer Reviews

Brandon Mitchell was the Hearing Instrument Specialist that helped me fit my hearing aids. He was great! Having a hearing loss himself , from a young age, he could identify with what I was experiencing. He was very professional, kind, and patient. He listened and answered all my questions. I...

Jan Blackwell, on Google

Best hearing center ever!! The personal treat you like they have know known you forever. I would recommend them to all my family and friends. They have the knowledge and experience and latest tools to help anyone with hearing problems.

Reymundo Rosales, on Google

My questions and concerns were addressed. This is the my third consultation and the only one I felt my personal needs was the focus versus dealing me a hearing device. New Sound Hearing Center is my choice of the future.

Charlie Crutcher, on Google

My visit was to have my ears checked out to see if I had a blockage. The attendants were very helpful, professional and very friendly. I also have a hearing test scheduled.

Les Davis, on Google

Friendly, knowledgeable, professional staff. Business structured to fit the needs for a variety of clients regardless of gender or age. Very good communication skills to relate facts of individual needs and options available. Very comfortable atmosphere; and at least when I visited; scheduling for clients was not crowded and I...

Max Load, on Google

Schedule Your Free Hearing Consultation

Schedule Now

WE ARE OPEN!

We are here for you. Schedule your appointment Today!

Check out our Events page for upcoming events in our clinic.