Our Staff

Amber Caldwell, AuD

Amber Caldwell, AuD

Doctor of Audiology

I became a member of the New Sound family in February 2021. I have been practicing audiology since I graduated from Texas Tech University in 2012 with my doctorate degree. I have a passion for service which is evident in both my professional and personal life. I have experience in multiple audiological settings including a hospital, ENT clinic, and now at New Sound.

I have worked with individuals of all ages (infant to geriatric). I chose this profession to help reconnect people with their loved ones and to help them live their lives to the fullest. I am proud to be on a team that is as dedicated to serving others as I am.

Michelle Stich, HIS

Michelle Stich, HIS

Hearing Instrument Specialist

I am a licensed Hearing Instrument Specialist with 11 years in the industry. I have a passion for helping patients learn about their hearing and most importantly treating their hearing loss.

I take pride in caring for my patients and understanding their specific needs. I strive to give every patient the best care and reconnect them with family and friends. I am very proud to be apart of this team and work with our amazing staff.

Brunilda Dickinson

Brunilda Dickinson

Sr Patient Services Coordinator

Brunilda Dickinson, Sr Patient Services Coordinator. I am originally from Chicago, Illinois, born and raised. I moved to Houston in 1981.  I attended High School at Roberto Clemente High and some college at UICC. I started working for New Sound Hearing Aid Centers in 2018, however I have been in the industry since 1995.  I have enjoyed working in the hearing aid industry, it brings me a lot of joy to see our patients hearing sounds that they were missing. For example, birds, their grandchildren, or just being able to hear clearly then what they were used to. The industry has changed so much since 1995 and the technology is amazing now with so much to offer!  I strive to make it my goal to always smile, because that is very important, and to also focus on performing task in a timely manner.  As this will make sure that things run smoothly in the office as well as for our patients. Outside of work, my husband and I enjoy working around our house, going out to dinner with friends spending time with family especially with our 2-year-old granddaughter.  I enjoy cooking, baking as well as dabbling in decorating. But most importantly just enjoying life to its fullest!

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Customer Reviews

I went in to get my hearing aids adjusted. They cleaned and adjusted zo I'm hearing much better. I forgot to have them show me how to change the little white filter thing

Richard Westover, on Google

I was misinformed from my insurance ,but the Dr spent lots of time explaining it.She was great.wil go back when things are straight.

Betty Brown, on Google

The staff at NewSound truly went the extra mile helping Mom with adjustments to her hearing aids. They were patient, thoughtful and understanding. She’s hearing again!

Debi F, on Google

All the staff was friendly and helpful. Took the time to ensure i understood my results and all the steps along the way. Ive been going for years for my check ups following an ear injury and have always gotten the same friendly helpful service even during walk ins.

{•Angle sky•}, on Google

Arrived on time and the employees were ready at 9"AM. The employees were efficient and the cleaning procedure was done and then on to the Test. This to see if the hearing aids needed to be adjusted. After completion of the test, the employee went over the results and discussed...

Alma Heslop, on Google

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